RK
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Selected Work

Case studies with clear role, scope, and status.

Each case study shows the problem, Ryan's role, the approach, and the status of the work.

Product StrategyIntegrationsSecurityBusiness BankingAI OperationsDigital Experience
Product StrategyDigital ExperienceAI Operations

Enterprise Digital Banking Operating Model

Turning a high-volume digital banking platform into a clear portfolio of implementations, capabilities, releases, controls, dashboards, readiness work, and ownership.

3 artifactsView artifacts
Product OperationsImplementationAnalyticsDigital Banking
Challenge

The work was too broad to prioritize, explain, support, or improve without a shared structure.

Approach

Organized 50+ implementations and platform capabilities into a product-operations portfolio with ownership, readiness, and support considerations.

Outcome

50+ implementations and platform capabilities organized for clearer prioritization and follow-through.

OperationalizedImplemented
IntegrationsSecurityDigital Experience

Secure Partner Integrations

Coordinating customer-facing integrations across identity, eligibility, file timing, vendor alignment, and support readiness.

3 artifactsView artifacts
IntegrationsSolutions ConsultingImplementationSecurity
Challenge

Each integration had different identity, data, vendor, and support requirements. Treating them as one project would make the implementation story inaccurate.

Approach

Separated the two initiatives in documentation, status language, and risk framing.

Outcome

BaZing readiness coordinated across JWT SSO, eligibility logic, activation-file dependency, and a five-account pilot.

ImplementedPilotedValidated
SecurityBusiness BankingProduct Strategy

Business Banking Security Modernization

Designing stronger authentication and fraud-control plans for high-risk business activity while accounting for customer and employee friction.

2 artifactsView framework
Business BankingSecurityProduct StrategyRisk
Challenge

The work needed to show credible security-product judgment without implying that evaluated or planned controls were already launched.

Approach

Distinguished implemented, configured, piloted, evaluated, validated, and planned work in the case narrative.

Outcome

24-scenario fraud-control validation plan designed for high-risk activity and audit readiness.

EvaluatedPlannedValidated
Product StrategyDigital Experience

Stablecoin & Emerging Payments Strategy

Built business cases and roadmap concepts for stablecoins, banking-as-a-service, APIs, and future financial products.

1 artifactView concepts
PaymentsProduct StrategyRoadmapBusiness Cases
Challenge

Emerging-payment strategy needed to stay commercially useful without overstating launch maturity.

Approach

Created and presented business cases for stablecoin and emerging payment implementation concepts.

Outcome

Business cases and roadmap direction developed for emerging financial products.

EvaluatedPlanned
Digital ExperienceProduct Strategy

CMS Engagement Operating Model

Structured the content management strategy and campaign opportunities into a repeatable model for targeting, governance, journeys, and measurement.

1 artifactView model
Product OperationsDigital ExperienceAnalyticsGovernance
Challenge

A tool inventory was not enough. Teams needed clear use cases, governance, targeting, launch control, and measurement.

Approach

Inventoried 11 CMS tools and mapped 12 campaign opportunities.

Outcome

Repeatable CMS operating model structured around tools, campaigns, governance, journeys, and measurement.

OperationalizedPlanned
AI OperationsProduct Strategy

AI-Assisted Product Operations

Created AI-assisted workflows that turn vendor documentation and release notes into requirements, validation plans, readiness materials, and knowledge articles.

1 artifactView workflow
AI OperationsDocumentationReadinessProduct Ops
Challenge

AI had to improve speed and consistency without replacing judgment, source checks, or regulated-environment caution.

Approach

Used Claude and Codex to help transform vendor inputs into feature inventories, requirements, validation plans, readiness materials, and ServiceNow/Nest knowledge.

Outcome

Repeatable workflow pattern for turning dense product documentation into usable operating artifacts.

Operationalized
AI OperationsProduct Strategy

ServiceNow UX & Project Operations

Led ServiceNow UX design and project-operations structure across documentation, workflow visibility, KPI research, and government-project bond documentation.

1 artifactView artifacts
ServiceNow UXProject OperationsKPI DesignAI Workflows
Challenge

Teams needed practical systems for service requests, reporting, project documentation, and performance visibility that stakeholders could maintain and use.

Approach

Led ServiceNow UX design work around clearer request flows, stakeholder visibility, and operational usability.

Outcome

ServiceNow UX direction, KPI structure, project documentation, and stakeholder visibility improved through practical operating systems.

ImplementedOperationalized
Digital ExperienceProduct Strategy

Product Analytics & Reporting

Developed product-management analytics and dashboard approaches for adoption, digital activity, engagement, authentication behavior, digital volume, and product usage.

1 artifactView dashboard logic
AnalyticsDashboardsProduct ManagementKPI Structure
Challenge

Reporting needed to connect activity and adoption signals to real product decisions, not vanity metrics.

Approach

Framed reporting around adoption, digital activity, engagement, authentication behavior, digital volume, product usage, and readiness.

Outcome

Clearer dashboard and measurement approaches for adoption, engagement, authentication, digital volume, and usage patterns.

OperationalizedPlanned

How to read the status labels

Implemented, operationalized, piloted, validated, evaluated, and planned are used deliberately.